Privacy Policy
1. Introduction
The Parental Burnout Coach (“we”, “us”, “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use and protect your personal data when you:
-
Visit our website
-
Enquire about or use our coaching services
-
Engage with us as an individual or via an organisation (e.g. your employer)
We process your data in accordance with applicable data protection laws, including the UK GDPR and EU GDPR where applicable.
2. Who We Are (Data Controller)
For the purpose of data protection laws, The Parental Burnout Coach is the data controller of your personal data.
3. What Data We Collect
a) Information you provide directly
- Name
- Email address
- Phone number
- Employer (if relevant)
- Any information you share via contact forms, email or coaching sessions
b) Coaching-related information
During coaching, you may voluntarily share personal reflections, challenges or experiences. We do not actively collect or store special category data unless necessary. Any notes taken are minimal, confidential and purpose-driven.
c) Website usage data
- IP address
- Browser type and device
- Pages visited and usage patterns
4. How We Use Your Data
We use your data to:
- Respond to enquiries
- Deliver coaching services
- Arrange and manage sessions
- Maintain appropriate records
- Improve our services and website
- Send relevant communications (where consent has been given)
We do not sell or share your data for marketing purposes.
5. Legal Basis for Processing
We process your data under:
- Contractual necessity
- Legitimate interests
- Consent
6. Coaching Confidentiality
Coaching conversations are strictly confidential. We will not share personal information with your employer without explicit consent, except where required by law.
7. How Your Data Is Stored
We use secure systems and trusted providers such as Wix, TidyCal and Zoom. Data is protected through appropriate technical and organisational measures.
8. Data Retention
- Coaching client records: up to 24 months after final session
- Enquiry data: up to 12 months
- Financial records: as required by law
9. Cookies
Our website uses cookies via Wix to ensure functionality and improve user experience. You can control cookies via your browser.
10. Your Rights
You have the right to:
- Access your data
- Correct inaccuracies
- Request deletion
- Restrict or object to processing
- Withdraw consent
- Request data portability
To exercise your rights, contact: info@theparentalburnoutcoach.com
You may also lodge a complaint with the UK Information Commissioner’s Office (ICO).
11. Third Parties
We do not sell your data.
We may share data with service providers or authorities where required.
For employer-funded coaching, only high-level engagement data may be shared, never personal coaching content without consent.
12. International Transfers
Some providers may store data outside the UK/EU. Appropriate safeguards are in place.
13. Changes to This Policy
We may update this policy periodically. The latest version will always be available.
14. Contact
Business name: The Parental Burnout Coach
Contact email: info@theparentalburnoutcoach.com
Registered address: 30 Ashfield Road, Altrincham, WA15 9QJ